At our coaching meeting on Monday, Carissa shared an idea that has been working great for Gainesville. Peter O'Toole at Tigi suggested a game called "Top Dog" - whenever anyone sells a Tigi product they get to put the dog on their station. The shop had at their disposal the handsome fellow pictured at left, and Top Monkey was born.
The best part - nobody knows when the prize will be awarded. You just want that monkey on your station as much as possible because Carissa will randomly decide today's the day and whoever finds themselves with the monkey wins.
I rushed back to Oakton and told our manager, Tania, about the game. She happened to have a small stuffed puppy at the front desk (?). Top Puppy has a different goal. You get to place the puppy on top of your mirror when you sell a product to a returning guest who has never bought a product from you before - we're after the elusive 70%!