At my store, we employ a sink-or-swim approach to hiring.
When someone expresses interest in joining our team, we don't ask a bunch of questions. We say hello, and then throw them directly into the salon, to talk to the team itself. What we're looking for is one thing, and one thing only - CONNECTABILITY.
The art of hairdressing can be taught, and we know from experience you don't have to be a hair genius to make a living in the salon. You can also go bust as a hair genius if you don't know how to connect to people. We're looking for those who want to raise the company to new levels by becoming top hairstylists. So we don't interview...we immerse.
Someone must demonstrate several of the following attributes in the initial and follow-up (active) interviews. These are all *skills* (not in-born traits) and we help new talent perfect them in Rock Star Communications classes in the company's core curriculum.